Lobby Ambassador


- demonstrate that all Guest Relations Standards of Service & Operational Procedures are performed in all interactions.

- provide a warm welcome and assist guests according to Media One Hotel Standards.

- display a professional image and positive guest service attitude at all times.

- remain observant and respond to each guest who approaches the Hotel entrance and guest relations desk.

- be the ambassador of Media One by providing an excellent first impression.

- maintain a perpetual presence on the Lobby and Guest Relations desk throughout the hours of the shift.

- greet all guests courteously, using the guest’s name whenever possible.

- ensure all guests are escorted to their room/suite/ and full hotel tour is conducted.


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