YOU SHOULD BE ABLE TO...
- demonstrate that all Guest Relations Standards of Service & Operational Procedures are performed in all interactions.
- provide a warm welcome and assist guests according to Media One Hotel Standards.
- display a professional image and positive guest service attitude at all times.
- remain observant and respond to each guest who approaches the Hotel entrance and guest relations desk.
- be the ambassador of Media One by providing an excellent first impression.
- maintain a perpetual presence on the Lobby and Guest Relations desk throughout the hours of the shift.
- greet all guests courteously, using the guest’s name whenever possible.
- ensure all guests are escorted to their room/suite/ and full hotel tour is conducted.